Refund Policy

Suggested text: At Freya Case, we offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

• The item must be in the same condition as received: unworn or unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
• Eligible items include:
  • Items damaged during shipping.
  • Incorrectly shipped items (e.g., items that do not match your order).

How to Start a Return

Suggested text: To initiate a return, please contact us at contact@clothorya.com. If your return request is approved, we’ll provide you with the return shipping address and detailed instructions on how to send your package.

Suggested text: Important: Items sent back without prior authorization will not be accepted.

Damages and Issues

Suggested text: Please inspect your order upon delivery. Contact us immediately at contact@clothorya.com if your item is defective, damaged, or you received the wrong item. We’ll promptly address the issue and work to make it right.

Exceptions / Non-Returnable Items

• Items ordered incorrectly by the customer.
• Opened or used items.
• Late returns (after the 30-day period).
• Items shipped to an incorrect address provided by the customer.
• Sale items or gift cards.

Exchanges

Suggested text: The fastest way to receive the item you need is to return your original item (if eligible) and place a new order for the desired item. Standard shipping charges will apply.