Important Notes

Suggested text: In response to COVID-19, we and our carriers are taking precautionary measures to ensure the health and well-being of our customers and drivers.

• All carriers follow government guidelines to prioritize safety.
• Currently, there is no impact on delivery services. However, we encourage customers to use their home address for deliveries.
• All deliveries will be contact-free; signatures are not required upon receipt.
• Detailed carrier guidelines and updates will be available on their respective websites. You will receive dispatch emails with tracking information.

Order Processing and Shipping Information

Suggested text: Orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a shipping notification once your order has been dispatched.

Transit Times

• United States, Canada, Australia, and New Zealand
  • Premium Shipping: 7–14 Business Days
  • Free Shipping: 14–21 Business Days
• Europe & United Kingdom
  • Premium Shipping: 7–21 Business Days
  • Free Shipping: 15–41 Business Days
• Asia
  • Premium Shipping: 11–28 Business Days
  • Free Shipping: 16–45 Business Days
• South America
  • Premium Shipping: 11–28 Business Days
  • Free Shipping: 16–45 Business Days

Additional Notes

Suggested text: In most cases, parcels can arrive as early as 10 days. If you require expedited shipping, please email us at contact@clothorya.com.

Important Reminders

• Ensure your shipping address is accurate. Freya Case cannot be held responsible for incorrect addresses provided by the buyer. Additional shipping fees may apply for address corrections.
• Delivery times listed are estimates and may be subject to delays due to customs clearance, public holidays, or weather.
• Tracking information may take a few days to become active on the courier’s system. If it’s not available immediately, please check again later.
• If your package has not arrived within the estimated lead time, please contact us at contact@clothorya.com.

Logistics Providers

Suggested text: We work with leading logistics providers such as DHL, FedEx, Correos, SPSR, and others to ensure reliable delivery worldwide.